Brilliant cartoon about mental models

I love this! He’s managed to encapsulate an important (and oft-ignored) truth about design, in such a way that it will be accessible to everyone: http://uxdesign.smashingmagazine.com/2012/04/23/mental-model-diagrams-cartoon/ Here is another one he did about personas (again—important idea, hard to explain and sell to your team): http://thinkvitamin.com/design/how-to-understand-your-users-with-personas/ I’m thinking this is really a key—cartoons. Encapsulate everything easily Make it…

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Who Makes Up for Ambiguity in Client Agreements?

Photo credit: CowCopTim When your idea of what the agreement was, and your client’s idea of what the agreement was, differ, how does that get resolved? [Disclaimier: This scenario is a montage of experiences, and does not represent any one client.] An unsophisticated client generally sees their website project in vague, feeling terms–something that will…

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A new business is a new system, Part III

Photo credit: TANAKA Juuyoh (????) To be successful a business needs to contain certain qualities. (In place of business, you could substitute any system you want to create that has to interact with other systems.) In living systems terms, these qualities would be called sub-systems, or in the terms of Christopher Alexander’s A Pattern Language,…

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A new business is a new system, Part II

Photo credit: Digital Sextant The important thing The important thing, is that the idea you have, of the business (or something else) you could create, could quite possibly be a great thing. An amazing thing. A wonderful thing, that could bring you happiness. Or, creative fulfillment. Or, money. Or, fame, or whatever. And it could…

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A new business is a new system, Part I

When you start thinking in systems terms, your thinking becomes kind of non-linear, and sometimes it’s hard to “just get to the point.” It’s like the difference between a bulleted list and a mind map. But once you weave together all these ideas, you end up with very new and interesting ideas, that change how…

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